Frequently Asked Questions
Everything you need to know about our natural beauty solutions
Are your products 100% natural and organic?
Yes, Calia Natural products are formulated with the highest quality organic and natural ingredients. We avoid synthetic fragrances, sulfates, and parabens to ensure your skin and hair receive only the purest care.
Do you test your products on animals?
Absolutely not. Calia Natural is a 100% cruelty-free brand. We never test our formulas or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened products within 30 days of delivery for a full refund, excluding shipping costs.
Are your hair care products safe for color-treated hair?
Yes! Because our shampoos and conditioners are sulfate-free and pH balanced, they are incredibly gentle and safe for maintaining the vibrancy of color-treated hair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.