Returns & Exchanges
At Calia Natural, we want you to be completely satisfied with your organic hair and skin care. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original packaging to ensure they are protected from damage during transit back to our facility.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package to the return address provided in your authorization email.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing